| ob Role | Service Desk Analyst L1 |
| Job Category | IT Jobs |
| Qualification | Any Degree |
| Experience | Freshers |
| Salary/CTC | Best in Industry |
| Job Location | Bangalore |
| Last Date | ASAP |
Detailed Eligibility :
Service Desk Analyst L1 :
- Candidates must possess Degree qualifications
- Mandatory Skills : TIS Service Desk
Role Purpose : The purpose of this role is to the first point of contact for the B2B users who call Wipro Service Desk to troubleshoot appropriate end user issues in line with Wipros Service Desk objectives
Do :
- Be responsible for primary user support and customer service
- Respond to queries from all calls, portal, emails, chats from the client
- Become familiar with each client and their respective applications/ processes
- Learn fundamental operations of commonly-used software, hardware and other equipment
- Follow standard service desk operating procedures by accurately logging all service desk tickets using the defined tracking software
- Ensure that the scorecard is maintained as per SoW with respect to TAT, SLA & hits
- Manage all queries or escalate if not resolve as per the defined helpdesk policies and framework
- Regular MIS & resolution log management on queries raised
- Record events and problems and their resolution in logs
- Follow-up and update customer status and information
- Pass on any feedback, suggestions, escalations by customers to the appropriate internal team
- Identify and suggest improvements on processes, procedures etc
How to Apply for Wipro Recruitment 2025?
Interested and eligible candidates can apply for this position online as soon as possible by using the following link.
For More Details & To Apply : https://careers.wipro.com/job/Bengaluru-Service-Desk-Analyst-L1-IND-560035/118361-en_US/
Wipro Recruitment 2025 for Developer L2 :
| Job Role | Developer L2 |
| Job Category | IT Jobs |
| Qualification | B.E/B.Tech |
| Experience | 1 – 3 Years |
| Salary/CTC | Best in Industry |
| Job Location | Bangalore |
| Last Date | ASAP |
Detailed Eligibility :
Developer L2 :
- Candidates must possess B.E/B.Tech qualifications
- Experience : 1 – 3 Years
- Mandatory Skills : OMP Supply Chain Planning
Role Purpose : The purpose of this role is to design, test and maintain software programs for operating systems or applications which needs to be deployed at a client end and ensure its meet 100% quality assurance parameters
Do :
- Instrumental in understanding the requirements and design of the product/ software
- Develop software solutions by studying information needs, studying systems flow, data usage and work processes
- Investigating problem areas followed by the software development life cycle
- Facilitate root cause analysis of the system issues and problem statement
- Identify ideas to improve system performance and impact availability
- Analyze client requirements and convert requirements to feasible design
- Collaborate with functional teams or systems analysts who carry out the detailed investigation into software requirements
- Conferring with project managers to obtain information on software capabilities͏
- Perform coding and ensure optimal software/ module development
- Determine operational feasibility by evaluating analysis, problem definition, requirements, software development and proposed software
- Develop and automate processes for software validation by setting up and designing test cases/scenarios/usage cases, and executing these cases
- Modifying software to fix errors, adapt it to new hardware, improve its performance, or upgrade interfaces.
- Analyzing information to recommend and plan the installation of new systems or modifications of an existing system
- Ensuring that code is error free or has no bugs and test failure
- Preparing reports on programming project specifications, activities and status
- Ensure all the codes are raised as per the norm defined for project / program / account with clear description and replication patterns
- Compile timely, comprehensive and accurate documentation and reports as requested
- Coordinating with the team on daily project status and progress and documenting it
- Providing feedback on usability and serviceability, trace the result to quality risk and report it to concerned stakeholders
- Status Reporting and Customer Focus on an ongoing basis with respect to project and its execution
- Capturing all the requirements and clarifications from the client for better quality work
- Taking feedback on the regular basis to ensure smooth and on time delivery
- Participating in continuing education and training to remain current on best practices, learn new programming languages, and better assist other team members.
- Consulting with engineering staff to evaluate software-hardware interfaces and develop specifications and performance requirements
- Document and demonstrate solutions by developing documentation, flowcharts, layouts, diagrams, charts, code comments and clear code
- Documenting very necessary details and reports in a formal way for proper understanding of software from client proposal to implementation
- Ensure good quality of interaction with customer w.r.t. e-mail content, fault report tracking, voice calls, business etiquette etc
- Timely Response to customer requests and no instances of complaints either internally or externally
How to Apply for Wipro Recruitment 2025?
Interested and eligible candidates can apply for this position online as soon as possible by using the following link.
For More Details & To Apply : https://careers.wipro.com/job/Bengaluru-Developer-L2-IND-560035/116793-en_US/?utm_campaign=LinkedinJobPostings&utm_source=LinkedinJobPostings&applySourceOverride=LinkedIn