| Job Role | Technical Support Professional Intern |
| Job Type | Internship |
| Qualification | B.E/B.Tech/B.Sc |
| Experience | Freshers |
| Stipend | Best in Industry |
| Job Location | Bangalore |
| Last Date | ASAP |
Detailed Eligibility:
Technical Support Professional Intern :
Required education : Bachelor’s Degree
Required Technical and Professional Expertise :
- Core Java / JEE preferred or any programming language proficiency.
- Strong communication Skills, both written and verbal.
- Ability to work under pressure to deliver solutions to customers.
- Willingness to work in a customer facing role, on a rotational shift model (including weekends).
- Quick learner and ability to pick up new product skills (Both on-prem and cloud).
- Applicants should have the ability to research and understand technical documentation and understanding of how to apply various technical resources.
- Ability to prioritize tasks and efficiently manage time.
- Ability to exercise good judgment and effectiveness in working with a high performing team.
Preferred Technical and Professional Experience :
- Troubleshooting skills, especially Java code / logs / Database troubleshooting skills (DB2 or Oracle) / Troubleshooting JMS / IBM MQ
- Familiarity with Containers (e.g., Dockers) and Kubernetes. Knowledge on RedHat OpenShift/AWS will be an added advantage.
- Understand and troubleshoot JSON, XML
- Application Servers like WebSphere Liberty, Tomcat, Messaging services IBM MQ, Apache Kafka, ActiveMQ
- Any Database knowledge IBM DB2, Oracle, Cassandra, MongoDB with querying skills (e.g., SQL)
- Basic understanding of Networking Protocols
Your Role and Responsibilities : Each implementation is unique in its design. Providing for a constantly changing and exciting challenge. If working in this area interests you, and you have the aptitude and energy to take on the technical support issues of the top corporations in the world, we would like to meet you. New hires will be provided training at a level beyond standard user functionality. Pairing with a mentor and continuing in a collaborative team environment. Applicants must be able to openly share ideas and communicate thoroughly and professionally in both verbal and written forms.wide range of stakeholders will be critical to ensure we meet the high standards expected.
Responsibilities of a Support Engineer include but are not limited to :
- Providing Technical Support for issues reported by IBM Software customers.
- Troubleshooting and analysing customer issues along with going on customer calls if there is a need.
- Managing customer expectations and relationships.
- Setting up test scenarios to replicate problems.
- Composition of knowledge base articles describing issues that have been reported and their resolution.
- Escalating of defects to Internal Development teams for review and administration of communication and fixes between the customer and Development.
- Providing production down weekend support (on rotation) to customers in system down scenarios.
How to Apply for IBM Internship 2025?
Interested and eligible candidates can apply for this job online as soon as possible by following the link.
For More Details & To Apply : https://login.ibm.com/authsvc/mtfim/sps/authsvc?PolicyId=urn:ibm:security:authentication:asf:basicldapuser&Target=https%3A%2F%2Flogin.ibm.com%2Foidc%2Fendpoint%2Fdefault%2Fauthorize%3FqsId%3Da8995b6b-823a-4a45-ba1e-c337e7579309%26client_id%3DZmNmMjY5NjMtZTBlZS00