| Job Role | Contact Support Group |
| Job Type | Off-Campus Drive |
| Qualification | Any Degree/Diploma |
| Batch | 2025 |
| Experience | Freshers |
| Salary/CTC | Rs. 3,00,000/- |
| Job Location | Noida |
| Last Date | 10 December 2025 |
Detailed Eligibility – Capgemini Exceller :
CSG IT Enablers Contact Support Group :
- Candidates must have completed any 3-year diploma/graduation in 2025
Desired Skills :
- Should have excellent communication and English speaking skills
- Should have good interpersonal skills and ability to perform under pressure
- Basic computing skills
- Should be open to sign Service Level Agreement and KPIs
Job Description :
- Provide best-in-class customer service/problem resolution and technical troubleshooting to customer queries over the voice-based phone service and other contact channels and should be willing to multi-task across different channels of support
- Ticket Management – Prioritize the urgency of the ticket, right categorization based on issues of the ticket, track status of the ticket (On-hold, Open, closed & resolved), Keep customers informed on status etc.
- Business intelligence – use ticket data and analysis, tools and use best practices in the account to support customer
- Service Delivery – Its our service to the customer and delivering what is expected
- Customer Management – How effectively you are interaction starting from Greeting to resolution and call closure is what is expected
- CHIP – Our intelligent AI BOT which help to answer customer query saving SD & customers time and effort on issue resolution. Also helps in making customer’s experience better
- Service email retrieve – How effective are we in handling email as a contact channel and minimize hops between SD and the customer
- Knowledge Management – How effectively we manage the Knowledge base to resolve customer issues
- Service Marketing – Increase customer brand by bringing and here its Capgemini where we talk about tools where increase usage can help the customer
- Support customers across Telecommunication, Financial Services, Healthcare and Technology vertical/industries
- Troubleshoot customer issues related to internet – troubleshooting, Password reset/session reset/renaming profile
- Meet customer requirements through first contact resolution (Resolve an issue in the first contact itself)
- Clarify customer requirements
- Probe for and confirm understanding of requirements or problem
- Greet customers in a courteous, friendly, and professional manner using agreed upon procedures
- Listen attentively to customer needs and concerns; demonstrate empathy
Note :
- Only shortlisted candidates will be invited for the assessment/selection process
- Selection process will be done in virtual mode
- Candidates will be responsible for arranging required infrastructure for appearing for the selection process which will be conducted online
- Willing to work in a 24/7 environment
- Candidates must be open to relocate to any location and work in night shifts
Salary : Rs. 300,000.00 per Annum
Salary Break-up : 3.25 Lacs (3 LPA + 25k one-time incentive)
How to Apply for Capgemini Off Campus Drive 2025?
Interested and Eligible candidates can apply for this position by following the link on or before 10 December 2025 (11:59 PM)
For More Details & Apply : https://app.joinsuperset.com/join/#/signup/student/jobprofiles/3a776dbf-8e0a-48da-9bda-c26e442567be